Our Commitment to Your Privacy

Effective Date: November 18, 2025

1. Information We Collect

We collect information you provide directly to us when you book a session, subscribe to a newsletter, or participate in a service. This may include your name, contact details, and self-reported reasons for seeking counselling. **All clinical information is handled with strict confidentiality** as required by professional ethics.

2. How We Use Information

Your information is primarily used to: schedule and manage your sessions; communicate important updates; process payments; and improve our service offerings. We use non-identifiable data for aggregated statistical analysis.

3. Confidentiality and Security

We employ industry-standard security measures, including encryption and secure hosting, to protect your data. Clinical notes are stored in secure, HIPAA/GDPR-compliant systems. We will **never share your personal or clinical information** without your explicit written consent, except when legally required (e.g., duty to warn, court order).

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